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There were not always sufficient recruitment checks in place to ensure that people were suitable to work in the home. There were not always competent staff available to people when they required support. Staff inductions did not always include enough shadowing experience to gain knowledge of people’s needs.
Our care home is furnished with large comfortable seating, incorporating the latest in safety equipment, whilst maintaining a home from home feeling. Residents can pursue their hobbies, watch television, listen to music or read in our communal and quiet lounges. At our last inspection on 10 May 2018, we found there continued to be widespread concerns, and despite improvements being made in some areas, there was a deterioration in other areas. The provider remained in breach of seven Regulations of the Health and Social Care Act Regulations 2014 and one breach of the CQC Registration Regulations. There were a number of concerns around medicines administration, management of people’s health needs, care planning, infection control, recruitment, staffing, and consent.
Frequently asked questions about Grenville Court Care Home
At the time of our inspection there were 40 people living in the home, one of whom was in hospital. Granville Court has all the finishing touches you would expect from a warm and welcoming home, attractive décor and well maintained outdoor areas. All bedrooms are en-suite, enabling us to deliver person-centred care in a dignified manner, promoting independence as far as possible.
Choosing care has been ranked one of life’s most stressful events. That’s why Care Concierge’s care experts will act as your personal care consultants. We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward. People were not receiving person centred care which met their needs or preferences. People’s individual health conditions and needs were not always well planned for and their hobbies and interests were not adequately supported. At the last inspection on 13 November 2017 we found seven breaches of the Health and Social Care Act Regulations 2014.
Why do we have a profile score?
However, in these areas, improvements had been made, with further improvements needed for the service to become compliant. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
We have therefore encouraged every provider to open their ‘online windows and doors’ to help you make an informed choice. The profile score is a measure of how much information has been provided. Badgers Wood is a residential care home situated in Drayton, approximately four miles from the city of Norwich.
Meet our Team
Please do give us a ring to organise coming to see Grenville Court and to meet our Home Manager. We would be delighted to spend time finding out about your or your loved ones' care needs and share information on the care we provide. Our purpose-built home is surrounded by picturesque gardens which are much appreciated by our residents. There is a large lawn surrounded by trees as well as a patio area within the secure garden. Grenville Court is a great place for observing wildlife, with sightings of wild birds, pheasants, rabbits, squirrels and deer on the grounds. When weather permits, residents can choose to eat meals in the garden in the seating areas.
There are no other facilities registered by the same group in England. In the last report by the CQC from November 2018, the care home received an overall rating of requires improvement. Current timetables provide the first service from the city centre at 7.11am on weekdays, arriving in Horsford at 7.42am, with the final bus leaving Horsford at 6.41pm.
Safe
We remained concerned that improvements were not being made in a timely manner as we continued to receive complaints and concerns about the service for a few more months. A new manager started in post on 31 July 2018, and agreed to share their action plan and improvements with us on a monthly basis, which they have complied with. Risks to people's safety were identified, recorded and reviewed on a regular basis.
Our expertise ensures a sensitive approach to specialised care in a warm and caring environment that is truly a home from home with the best quality service. Yes, Grenville Court Care Home provides care designed to meet the challenges faced by people living with dementia. This modern care accommodation has been purpose-built to suit the lives and care needs of those the team are trained to support and safeguard. Every registered care provider in the UK can claim a free listing on Autumna. However, a paid subscription allows more information to be added and as a result a higher profile score. Grenville Court Care Home is a large care home in Norwich, with a capacity of 64.
Suspended ratings are being reviewed by us and will be published soon. – the service is performing badly and we've taken enforcement action against the provider of the service. Below are some of the most popular locations for nursing, residential, home and live-in care support, click to find out more about the support offered in these areas. Our home offers a supportive and comfortable environment and we are very proud of our homely and welcoming atmosphere. You are very welcome to visit us so you can see the high standard of care we have to offer and experience life at Grenville Court.
There was not always sufficient consistent guidance for staff on how to give PRN medicines, and staff did not always have sufficient knowledge of medicines they were administering. There were not always enough consistent, competent staff available to people when they required support. This was because there had been a high turnover and the home was using a lot of unfamiliar agency staff, who did not always know people’s needs well.
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