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The provider and registered manager had ensured that the required improvements identified during the last inspection had been made. There were effective systems in place to make sure that all of the staff working within the home had the necessary skills to engage with the people living there effectively and safely. Regular assessments of staff’s practice had taken place and any issues with current care practice that had been identified were being acted on in a timely way. These aspects helped ensure people were receiving good quality care that was responsive to their needs. We believe that with our happy, homely environment and caring competent staff, we provide the next best thing to being at home. We offer companionship, choice, excellent food and personalised social activities, with many opportunities to socialise in a variety of day rooms and lounge areas.
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings. Description Grenville Court provides a service that is personalised to each resident's needs and preferences, making the most of a versatile interior and pleasing surroundings. With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider. Grenville Court provides a service that is personalised to each resident's needs and preference, making the most of a versatile interior and pleasing surroundings. "As most of our staff start early and finish late, this is not a viable option due to the minimal service this bus offers. Mental capacity assessments had been carried out, but these were not for specific decisions.
Eastlands Care Home
There were enough staff working in the home to help ensure people's safety. Staff were recruited in a way that ensured proper checks were carried out, which helped ensure only staff who were suitable to work in care services were employed. Staff knew how to recognise different kinds of possible abuse and understood the importance of reporting any concerns or suspicions that people were at risk of harm appropriately. The registered manager also understood their role in addressing any issues. Activities Are So Important We believe that with our happy, homely environment and caring competent staff, we provide the next best thing to being at home. Following the inspection in May 2018, we met with the responsible person from the new organisation that had taken over the provider, and they shared their action plan with us.
People’s mental capacity had not been assessed for specific decisions, and decisions were not always made with families in people’s best interests. There were a number of errors made in relation to medicines administration. People did not always receive their medicines as prescribed, including both oral and topical medicines.
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Staff did not encourage independence and confidentiality was not always upheld. We found practices in the home which showed a lack of respect and compassion for the people who lived there. There was refurbishment work being undertaken in the home and this had not been risk assessed. There was a risk of people accessing rooms where work was being undertaken and unsafe equipment was being used. At this inspection we found three repeated breaches of Regulations.
Not all staff had a suitable level of English to enable them to communicate properly with people. St.Clements Nursing Home is a bespoke conversion specialising in delivering excellent person centred care for up to 25 residents with complex dementia and nursing care... You’ll find our home in a pleasant rural village setting five miles from Norwich town centre. Our team provides residential care for people who need a little help with daily tasks like washing, dressing or eating, along... Set in a quiet suburban area of Norwich, Woodlands offers nursing, residential and palliative care for up to 46 people in a warm and welcoming atmosphere. Granville Court Care Home is situated in the friendly seaside town of Maryport on the North West coast of England.
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This service has a recent history of non-compliance and serious concerns. At the inspection on 13 November 2017, we found serious and widespread concerns, resulting in seven breaches of the Health and Social Care Act Regulations 2014. Our specialist Care Advisers can talk you through your options and identify the best services locally to provide the support you require.
Woodland Care Home
Our premises are sanitised daily and have sanitising stations at every point of interaction. Staff are thoroughly trained to follow infection control measures providing a safe environment for everyone. People enjoyed their meals and were provided with sufficient quantities of food and drink. Grenville Court Care Home provides accommodation, care and support for up to 64 older people, some of whom may be living with dementia. At the time of this inspection there were 56 people living in the home.
This outstanding care home comes with a library, a retro lounge and a seaside room for relaxation and reminiscence. For those who enjoy a little pampering, there is a hair and nail s... Alpha Care Management Services No. 3 Limited is registered as the provider that operates the care home.
The home cares for elderly including people with Alzheimer's and other forms of dementia. The expectation is that providers found to have been providing inadequate care should have made significant improvements within this timeframe. Staff were not always deployed appropriately across the home to keep people safe or to meet their needs in a timely way. The home was not kept clean and there were poor infection control practices.
Staff member supported communication between myself and my nanny. I understand the importance of PPE, however, I was asked to lift my mask up... Each of our residents has their own beautifully decorated and furnished bedroom looking onto the gardens. All rooms have en-suite facilities and we can offer accommodation to married couples subject to availability.
We observed some poor practice that put people's safety and wellbeing at risk. Whilst records showed that staff had received training it was either not being put into practice or the training was not of a suitable standard to ensure people were safely supported. Grenville Court supports residential dementia and respite care in a tranquil location close to Norwich city centre.
Our care home is furnished with large comfortable seating, incorporating the latest in safety equipment, whilst maintaining a home from home feeling. Residents can pursue their hobbies, watch television, listen to music or read in our communal and quiet lounges. At our last inspection on 10 May 2018, we found there continued to be widespread concerns, and despite improvements being made in some areas, there was a deterioration in other areas. The provider remained in breach of seven Regulations of the Health and Social Care Act Regulations 2014 and one breach of the CQC Registration Regulations. There were a number of concerns around medicines administration, management of people’s health needs, care planning, infection control, recruitment, staffing, and consent.
There was not always sufficient consistent guidance for staff on how to give PRN medicines, and staff did not always have sufficient knowledge of medicines they were administering. There were not always enough consistent, competent staff available to people when they required support. This was because there had been a high turnover and the home was using a lot of unfamiliar agency staff, who did not always know people’s needs well.
Residents are encouraged to bring along some home comforts for the personal and familiar touch. Social media provides an up to date window on the activities within a provider's setting. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 23 November 2018. Those ads you do see are predominantly from local businesses promoting local services. Concerns about staff shortages due to bus problems have led a care home to launch a bid to have sleep pods built.
